I am currently the General Manager of the 469 bedroom Clayton Hotel Dublin Airport. My education consisted of completing two degrees through the National College of Ireland. Both of these degrees revolved around Human Resources Management and Industrial Relations. My aim was to become a HR Manager in a hotel. To do this I had to undertake a Graduate Management Program which was an 18 month program where I worked all the key disciplines of the business.
I started my career as a Hall Porter moving onto Receptionist, Night receptionist, Conference & Banqueting Assistant and Breakfast Supervisor – all as part of my management program that gave me a fantastic outlook and understanding on the entire business. My time then came to move into HR in Clayton Hotel Burlington Road and I went on to become HR Manager in this incredible hotel.
The reality for me however was that I had fallen in love with the operational side of the business and decided to move back into an operational role where I became Operations in Clayton Hotel Burlington Road and then Deputy General Manager. When you work for a company such as Dalata there are always huge opportunities to grow. Stephen McNally offer me my first General Manager role when he put me in charge of the Clyde Court Hotel. A couple of years later the next huge opportunity came along when I was offered the General manager of the Ballsbridge Hotel, another fantastic, large busy hotel.
I always looked at the continuous education element once I moved into a General Management role. I completed the Cornell Executive Management Course which allowed me focus on developing as a manager and a leader.
Dalata is an incredible place to work. When you are a large company that has expanded so much over the past few years there is constantly an emphasis on growing our own people who are ready to take on newer more senior positions in relevant hotels. The training provided allows you to aspire to any position in the company you wish. One of my roles as General Manager is the provide Dalata with the next layer of managers who understand and believe in our four company values: 1) Our Individuality 2) Our Service 3) Our Fairness 4) Our People.
Hotels are a fantastic place to work. You have the freedom to find your niche in the workplace. I have friends who completed Hotel Management School in Shannon with the intent of becoming General Managers – they now work in Senior Financial positions in the company. In Dalata you are allowed to find this niche and the relevant courses are made available to upskill you.