Des McCann

We want our staff to be proud to work in Dalata, and to share our passion for excellence in service, and dedication to the customer. In return, we offer a fantastic place to work.Take a look at what it’s like to work with Dalata Hotel Group, as told to you by some of our talent throughout the group.

Des McCann-11 (002)

Des McCann

As of November 2018 I will be taking up my new role as Group General Manager of Clayton Hotels. My education consisted of completing two degrees through the National College of Ireland. Both of these degrees revolved around Human Resources Management and Industrial Relations. My aim was to become a HR Manager in a hotel. To do this I had to undertake a Graduate Management Program which was an 18 month program where I worked all the key disciplines of the business.

I started my career as a Hall Porter moving onto Receptionist, Night Receptionist, Conference & Banqueting Assistant and Breakfast Supervisor – all as part of my management program that gave me a fantastic outlook and understanding on the entire business. My time then came to move into HR in Clayton Hotel Burlington Road and I went on to become HR Manager in this incredible hotel.

The reality for me however was that I had fallen in love with the operational side of the business and decided to move back into an operational role where I became Operations in Clayton Hotel Burlington Road and then Deputy General Manager. When you work for a company such as Dalata there are always huge opportunities to grow.

Stephen McNally offered me my first General Manager role when he put me in charge of the Clyde Court Hotel. A couple of years later the next huge opportunity came along when I was offered the General Manager of the Ballsbridge Hotel, another fantastic large busy hotel. This hotel focused in on large conferences and gala dinners something that allowed me to further increase my knowledge of the business.

After a couple of great years in Ballsbridge Hotel, I moved to my latest project which was the Clayton Hotel Dublin Airport. This was a large 469 bedroom hotel with the option of further expanding the hotel bedroom count. During my time here we expanded the hotel to 608 bedrooms, we also built a conference suite and created the concept of The Italian Kitchen. This was a fantastic project for me and with our new bedrooms we were able to attract all types of new business, for example airlines. We have some of the top airlines in the world staying in this hotel now and there is a great buzz about the lobby when these airlines arrive in uniform.

I always looked at the continuous education element once I moved into a General Management role. I completed the Cornell Executive Management Course which allowed me focus on developing as a manager and a leader. In new role as Group General Manager of Clayton Hotels, I will have 16 Clayton Hotels in my portfolio with some great hotels such as The Gibson and Ballsbridge Hotel. This is the next exciting part of my career which I can’t wait to get involved in.

Dalata is an incredible place to work. When you are a large company that has expanded so much over the past few years there is constantly an emphasis on growing our own people who are ready to take on newer more senior positions in relevant hotels. The training provided allows you to aspire to any position in the company you wish. One of my roles as General Manager is the provide Dalata with the next layer of managers who understand and believe in our four company values: 1) Our Individuality 2) Our Service 3) Our Fairness 4) Our People.

Hotels are a fantastic place to work. You have the freedom to find your niche in the workplace. I have friends who completed Hotel Management School in Shannon with the intent of becoming General Managers – they now work in Senior Financial positions in the company. In Dalata you are allowed to find this niche and the relevant courses are made available to up-skill you.


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