People & Communities
Hospitality starts with people. Hotels are more than places to stay. They are workplaces, meeting places and part of the communities around them. We want to create environments where people feel welcomed, respected and supported - whether they work with us, stay with us or live in the communities around our hotels. Our approach brings together inclusion, wellbeing, responsible working practices and community engagement. *The sustainability information on this site reflects Dalata Hotels Group’s sustainability performance and disclosures as reported in the 2025 annual report.
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Responsible Business
Creating inclusive workplaces

A place where people can be themselves

Different backgrounds, experiences and perspectives make our workplaces stronger.

We want colleagues to feel valued, able to contribute and supported to develop throughout their careers.

Our approach to inclusion and diversity is about creating workplaces where people have the opportunity to participate, progress and succeed.

That commitment also extends to how we recruit and how we work with organisations that support people who can experience barriers to employment.

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Supporting our people

Wellbeing at work

Looking after our people is an important part of creating a responsible workplace.

Our approach considers physical, mental and financial wellbeing, alongside creating working environments where colleagues feel safe, supported and able to access help when they need it.

Colleagues have access to wellbeing resources and support, including our Employee Assistance Programme, alongside training and initiatives that build awareness of mental health and wellbeing.

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Health, safety & security

Creating safe and welcoming environments

The health, safety and security of our colleagues, guests and visitors is fundamental to responsible hospitality.

Our hotels have policies, procedures, training and operational practices designed to help teams identify and manage health, safety and security risks.

We continue to support colleagues with training and guidance so they understand the role they play in creating safe environments for everyone who works in or visits our hotels.

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Fair and responsible working practices

Treating people with fairness and respect

We believe people should be treated with fairness, dignity and respect.

Our employment practices are guided by relevant legislation in the countries where we operate and by policies and processes covering areas including employee relations, human rights, health and safety and protected disclosures.

Training and guidance help colleagues and managers understand their responsibilities and the standards expected within our workplaces.

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Our Ambition

Our ambition is to be as welcoming and rewarding to our staff as we are to our guests. To make this happen we have four main areas of focus.

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Nurture

We develop and grow our talent.

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Care

We take care of people like nobody else in our industry.

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Prioritise

We put people first through inclusion, diversity, and innovation.

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Empower

We have a decentralised model that empowers, at scale.

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Making a difference locally

Every hotel is part of a community. Our teams build relationships with local charities, community groups, schools, sports organisations and employment support organisations in different ways. That can include fundraising, volunteering, supporting local initiatives, providing work experience or employment opportunities, and making hotel spaces available to community organisations. The activity may look different from one hotel to another because local teams understand their communities and where they can make a meaningful contribution.

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Creating opportunities

Supporting employability We work with employment support organisations, schools and community partners to help create opportunities for people who may experience barriers to employment. These partnerships can include training, work experience and employment opportunities. They also help us learn and develop more inclusive approaches to recruitment and the workplace. Our teams have worked with organisations supporting people with disabilities and other groups who can experience barriers when entering employment.

Our next chapter
Social responsibility & inclusion

Social responsibility and inclusion is one of the focus areas within Scandic’s sustainability strategy.

Its approach encompasses areas including diversity and inclusion, fair working conditions and business ethics, contributing to local communities and collaborating with organisations that share its values.

These themes connect strongly with activity already taking place across our hotels.

As our organisations come together, our approach will progressively align with Scandic’s wider sustainability framework.

 

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TESTIMONIALS
Employee Stories

We want our staff to be proud to work with us.  Our teams share our passion for excellence in service, and dedication to the customer. In return, we offer a fantastic place to work and development opportunities.

The Sigita Difference
The Manei Difference
The Huey Difference
The Nicola Difference
The Sinead Difference
The Doireann Difference
The Fiona Difference